CUSTOMER SUPPORT
MONDO & COMPANY is committed to providing you with exceptional customer service and a clear user experience as you navigate our website.
We appreciate your support and we strive to maintain fair working relationships with not only our artisans but also our customers.
What can I expect from a Handmade Product?.
With handmade products you may see variations of colour or design.
It's these characteristics that makes these pieces unique and special.
Do you have a store so I could just pick up my order?
Our flagship store is located on beautiful SALT SPRING ISLAND.
So if you are so inclined for an island getaway then please choose the “pickup at store” as an option during checkout.
If I encounter an error message when placing my order, or paying for my chosen items, should I resubmit the order?
If the order page freezes, or you see an error message while ordering, do not resubmit. It is best to contact Customer Support to check if your order or payment went through successfully. In this way, duplicate orders or payments could be avoided.
Do you ship outside Canada?
Right now we are just shipping within Canada. However, our next step would be to expand into the U.S. and then worldwide.
What payment options are available?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, VISA Debit, MC Debit and soon will have an online payment plan.
If I change my mind and want to cancel my order what should I do?
Contact us through our contact page, send us an email to shop@mondoandcompany or a chat.
We are dealing with a lot of one-of-a-kind treasures, so please let us know a.s.a.p. since as soon as we receive an order we are preparing it for delivery.
If I see something that has sold on your site, can I custom order?
If it is a one-of-a-kind then no. However, for some of our other products that we support through the Fair Trade Federation...then yes you can special order or wait for our products to be replenished online. Please note that there is no guarantee that when a product sells that it will come again. We do pride ourselves in bringing in unique one-of-a-kind items and order other products in small batches.
Thank You for Your Continued Support!
Please do not hesitate to contact us with any Questions regarding our Products or Services:
MONDO & COMPANY
118 Lower Ganges Rd.
Salt Spring Island, B.C.
V8K 2S8